Ever since Tim Hannon met his first Macintosh in 1984, he’s been hooked. Skilled in supporting all versions of the Mac operating system and every Mac model, Tim has the rare ability to explain the technical in plain English. He relishes the challenge of a complex problem, yet equally enjoys teaching novice users about application features and keyboard shortcuts that enhance their productivity and efficiency. What’s more, he’ll involve you as much — or as little — as you’d like in the process. Want Tim to come in and just fix the problem? He’ll let you know when you’re back up and running. Prefer to glean insights from his vast knowledge? Then pull up a chair and let him empower you to troubleshoot future situations.
Tim is a certified member of the Apple Consultant Network. He is an Apple Certified Support Professional (ACSP) for nearly all versions of Mac OS X from version 10.3 (Panther) to the current 10.11 (El Capitan).
Tim founded Sound Support in 1998 and has 20 years of experience supporting Macintosh networks. His career started at Princeton Regional Schools in New Jersey and then he lead a team of computer consultants while at the University of Washington. He earned a BA from Brown University in American Civilization. Read his resumé.
On larger projects, or when services outside of his focus are required, Tim collaborates with a network of colleagues who all share the highest level of expertise, dedication and passion for their work.
When not working on Macs, Tim enjoys sailing, running and watching Nova.
Tim works closely with Ericka O’Cain of iGeek Training. She provides training for some of our clients. Ericka worked at the Apple Store for nearly 6 years and is a rockstar in training beginning and intermediate users on Mac, iPhone, iPad, and iPod. Apple certified in iLife, iWork and Aperture, and she knows how to translate between English and geek.
Jim Emery is another central, but behind the scenes members of Sound Support. He provides integral support for the operations of Sound Support and monitors our proactive alert system.
In 2013 and 2014, Sound Support earned Angie’s List’s Super Service award for consistently excellent customer service.
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Tim came recommended by one of my clients. She has worked with him for years. Unlike me, she’s a bit computer shy. But when it came time for me to update/overhaul/tune-up my Mac Pro (the honkin big guy) I couldn’t get my head around hauling it in to the Apple store and leaving it with them to tell me what I was pretty sure I already knew. Enter TIM! He did a full diagnostic remotely (he’s in the NW, I’m in Texas) while I was on the phone with him. He came to the conclusion that I expected…I needed more memory. But he also showed and assured me that everything else was working just fine! I was pretty sure I could install the memory, which I did. His services were a learning experience that I value, and it cost me, at the most, one third of what I would have paid at the Mac store. I couldn’t ask for more. Plus I get his follow up newsletter with great tips for do-it-yourselfers like me.
I highly recommend Tim’s services.