Services

What We Do

Sound Support helps you get the most out of your Apple products. Our goal is to find the most effective solutions to your individual needs while providing you with a level of customer service that exceeds your expectations.

We focus on solo and micro-businesses, typically with 5 or fewer people, as well as residential clients. You want simple systems you can maintain without having to become a computer expert. That’s exactly what we provide.

Unsure about how to get the most out of your Mac? Know that you’re not using your iPhone or iPad to its fullest potential? We’ll teach you the little things to make you more efficient and productive.

We support our clients in a wide variety of ways. Common situations include:

Getting a new Mac? We offer:
  • Advice and guidance on the right Mac for you
  • Assessment and pre-purchase planning
  • Application compatibility evaluation
Got a new Mac? We’ll help you:
  • Transfer data
  • Set up email
  • Set up printers
  • Set up your wireless network
  • Install applications
Switching from a PC to a Mac? We can help with:
  • Application compatibility assessment
  • Data transfer
  • Training on using your Mac
Want to learn more about using your Mac? We offer:
Want to make your Mac play well with others? We can:
  • Set up file sharing
  • Set up printer sharing
  • Set up calendar sharing
  • Get your iPhone or iPad syncing properly
  • Install Windows so you can run PC applications
Want to prevent data disasters? We require installation of monitoring software that sends us proactive alerts about the following:
  • Backups performed by Time Machine or CrashPlan
  • The fullness and health of hard drives
  • The health of laptop batteries
  • When crashes occur
  • Basic inventory information so we can advise on upgrades
  • Malware installed on you hard drive
Want to keep your Mac running smoothly? We will:
  • Set up data backup systems
  • Troubleshoot problems, error messages, freezes and slow Macs
  • Perform periodic maintenance
  • Install hardware and software upgrades
  • Get your email working properly
We also commonly help clients with the following:
  • Set up comprehensive backup and archiving solutions
  • Switch email or web hosting companies
  • Set up a VPN to connect remotely between home and office
How We Do It

Mac support can be provided in-person, via telephone and by remote control software at a rate of $120 per hour. In-person visits have a 30 minute minimum.

A $30 travel fee applies for clients within 15 miles of my home office in Ballard.
A $60 travel fee applies for clients further away.

We ask that you submit all support requests via email or phone by contacting tim@soundsupport.biz or (425) 818-0791.

If you need to cancel or postpone an appointment, as much advance notice as possible is appreciated. However, you can cancel at anytime. If you cancel with less than 24 hours notice you may be charged for a 1 hour appointment regardless.

Rewards

Our clients love us, and we love to reward them for referring their friends to us. That’s why we created a referral bonus program. For every client you refer who completes their first appointment, you get two hours of Tim’s time for the price of one!

 

Tim came recommended by one of my clients. She has worked with him for years. Unlike me, she’s a bit computer shy. But when it came time for me to update/overhaul/tune-up my Mac Pro (the honkin big guy) I couldn’t get my head around hauling it in to the Apple store and leaving it with them to tell me what I was pretty sure I already knew. Enter TIM! He did a full diagnostic remotely (he’s in the NW, I’m in Texas) while I was on the phone with him. He came to the conclusion that I expected…I needed more memory. But he also showed and assured me that everything else was working just fine! I was pretty sure I could install the memory, which I did. His services were a learning experience that I value, and it cost me, at the most, one third of what I would have paid at the Mac store. I couldn’t ask for more. Plus I get his follow up newsletter with great tips for do-it-yourselfers like me.

I highly recommend Tim’s services.

Christine Thomas
Christine Thomas Design & Illustration

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