Be aware of a myriad of bogus pop-ups that might appear when you are visiting web sites. Typically these pop-ups contain messages that indicate that your computer has been compromised or some sort of security issue has been detected. Often the message include a phone number to call to get assistance. Furthermore, these pop-up windows are often difficult to dismiss and they hijack control of your your web browser, so you can’t view any other web pages.
First, please don’t believe the messages listed in these pop-up windows. Whatever dire warning is listed, it is not true. The FBI has not locked your computer. Microsoft has not detected a problem with your computer. Please do not call the phone number listed. I’m not sure what you’ll be told by the person you call, but I’m sure it won’t be true. They might offer to help you for a fee and thus they might ask for your credit card number. Please don’t give them your credit card number or any other personal information.
The steps listed below will typically get rid of these bogus pop-ups and help you to regain control of Safari or whichever web browser you’re using.
Has your Mac suddenly become slow or started having trouble doing the usual daily tasks? If so, you might have some accidentally installed app that isn’t helpful to your Mac. Not all of these apps are malicious, but for the sake of simplicity, I’ll call them malware here. Malware behavior ranges anywhere from giving annoying pop ups all the way to tracking keystrokes on your Mac. None of this is good or helpful for your productivity. Read More
Have you ever received a warning that your email account is almost full? If so, here are instructions on how to learn which folders (aka mailboxes) in your email account are taking up space. Once you know which folders are taking up space, you can target these folders for cleanup. You can either move the contents of these folders into local folders in the “On My Mac” section of Mail or you can delete the contents if you don’t need the messages any longer. In the example below, I’m using Apple’s Mail application and I’m determining the fullness of my iCloud email account. Read More
Have you noticed that Safari version 8, that comes with OS X Yosemite, no longer shows the full website address in the address field at the top of its window? For example, if you visit http://www.soundsupport.biz/ and then click on a link to visit some page within my website, Safari will only display soundsupport.biz in the address field. Once you click in the address field Safari will show the full address, such as http://www.soundsupport.biz/group-mac-support/ Read More
Would you like to schedule emails to be sent in the future? You can by installing Chungwa Software’s SendLater plugin for Apple’s Mail application. Once installed SendLater adds a button in Mail. Cleverly, the button’s name is Send Later! When you click this button you’ll see the window pictured below. Read More
Are you having problems accessing your Gmail account from Apple Mail or Microsoft Outlook? Over the past 6 months I’ve encountered a number of clients who have had problems reliably accessing their Gmail account via these apps. Here’s a list of symptoms my clients experienced and how I fixed the problems. Read More
If you have a relatively new Mac running OS X Yosemite (OS X version 10.10) and an iPhone running iOS 8 you may have noticed that your Mac rings when you receive a call on your iPhone and the two devices are close to each other. This feature is part of Continuity, which is a collection of features that integrate your Mac and iPhone. You can read more about all of Continuity’s features (and how to turn them off) in this article. While it sounds handy, a number of clients don’t like it and have asked me to help them turn it off. Here’s how:
If you use Dropbox, you might want to know about its Selective Sync feature. Dropbox is a file sharing system. I gave a brief overview of Dropbox previously. The Selective Sync feature lets you select which files you want to download and store on a given computer. This can be handy if you have a laptop with a relatively small hard drive or if you store completed projects in Dropbox, but don’t need to regularly access these files. Dropbox has written instructions about how to use the Selective Sync feature so I won’t provide step-by-step instructions. Just remember, if you want to access the files that you have deselected in Selective Sync, you have two options. You can visit the Dropbox website and login to your account or you could re-visit the Selective Sync settings and set the folders to sync, then wait for their contents to be downloaded to your Mac.
Do you miss how Labels used to work? Do you miss having colorful shortcuts in your Sidebar? If so, then consider using XtraFinder. Starting with OS X Mavericks (OS X 10.9) Apple changed how Labels work. In fact, they renamed the feature from Labels to Tags. Labels used to add a background color to a file or folder’s entire name. Now Tags only adds a small colored dot next to the filename. Many clients have told me that they don’t like this new style of Tags. Read More
Did you recently upgrade your Mac to OS X version 10.10.3 and find that iPhoto stopped working? Have you tried Apple’s new Photos application and decided that you didn’t like it? If so, you can revert to using iPhoto if, before you installed OS X 10.10.3, you had been running iPhoto version 9.6 and a previous version of OS X Yosemite (aka version 10.10.x). Read More