When you’re on vacation or out of the office for a day-long meeting would you like to send an auto-reply to email messages that you receive? If your email provider is Rackspace then follow these instructions. Rackspace is a premiere email provider and I regularly recommend Rackspace to my clients. Read More
Did you know that Apple’s built-in search tool called Spotlight doesn’t search the entire hard drive? There are good reasons why Apple does this (which I won’t go into now), but there are also times when you want to be able to search the entire hard drive. When I’m troubleshooting a problem on a client’s Mac, I often need to search through various folders that Spotlight doesn’t search. I use Devon Technologies’ EasyFind or Thomas Tempelmann’s Find Any File.
Here are instructions on how to rename your iPhone or iPad. The names of these devices are often copied from one device to the next so it’s possible that your new iPhone 6 might still be named Tim’s iPhone 4, for example. You don’t want that! Read More
Do you use Gmail? When you click an email link on a web site does Apple Mail or some other email client open? If so, you should follow these instructions to make Gmail your default email client. I’ve provided instructions for the 3 most widely used web browsers: Safari, Chrome and Firefox. Follow the instructions listed for the browser you use. Read More
This week’s Tech Tip is a cautionary tale. Using Dropbox as your sole backup can be dangerous. I recently became aware of an incident that occurred in the summer of 2014. A user of the free version of Dropbox lost about 8000 files related to his PhD dissertation due to a bug in Dropbox’ Selective Sync feature. This web page provides the full story if you’d like to know the details. Read More
Below are instructions on how to change your OS X user account picture. When you took your new Mac out of the box and turned it on initially, you were lead through creating a user account and either had one of the built-in photos randomly assigned to your User Account or you were offered the choice of using the Mac’s built-in camera to take a photo of yourself. Not surprisingly, clients are often not happy with the photo linked to their account. Here are instructions on how to change the photo: Read More
A few weeks ago Apple released an update which addresses the bash security vulnerability found in OS X during the last week of September 2014. The security vulnerability was nicknamed shellshock or the bash bug and reportedly affects all versions of OS X as well as many versions of Linux and Unix released over the past 25 years. Read More
When you reset or change your email account password, you have to enter the new password two places in your email account configurations in Mail to continue receiving email with the application. The first place is in the incoming mail settings. The second place is in the outgoing (SMTP) mail settings. Locating these outgoing settings is not obvious, so I’m frequently asked how to change SMTP settings. Here are instructions for changing your password in the outgoing settings if you use Apple’s Mail application on your Mac, iPhone or iPad. Read More
Restarting fixes a variety of problems. It’s true! You might have heard the adage, When in doubt, restart or if you’ve ever called for computer support you’ve likely been asked Have you tried restarting yet? I know I ask my clients this question almost daily. If you’re having a problem with a device, please restart it. This is true for computers, iPhones, printers, wireless routers, as well as other devices. When you’re having a problem, restart any or all of your associated devices. Restarting almost never causes problems and it commonly fixes them. Restarting can also be used as a way to prevent problems.