Client Testimonials
Tim's service and support is absolutely superb. He can design and install hard wired or wireless office networks that work efficiently. He identifies the nature of the problems quickly and knows the fixes. As a bonus, if one is interested in sitting with him while he works, he can think out loud so that your understanding of what he's doing and/or what went wrong and how you might handle it on your own in the future is enhanced. Simply put, he's a pleasure to work with. I couldn't recommend anyone more highly. — Craig S. Scott, Professor, University of Washington School of Medicine Department of Medical Education and Biomedical Informatics.
Tim is prompt, knowledgeable, reliable, reasonable and a skilled problem solver. He has a respectful and courteous working manner, offers alternative approaches, does his homework and gets the job done in fine fashion. He will spell it all out if the customer so desires, or make the problems go away without a word. Either way he's personable, professional, and trustworthy. That's been my experience since 2000. If Tim doesn't know something he'll research it and provide good follow-up. His many years of overseeing Macintosh support at the UW served him and them well. — Richard, residential customer
Tim Hannon has helped me with my Macintosh issues since 1999. I've found him always to be very responsive time-wise, and, even more important, very attentive to my particular needs. He thinks my questions through thoroughly (often aloud, which helps me become smarter, which I really like) and listens carefully to what I'm trying to accomplish, so that his solutions fit my needs precisely. On the rare occasion when he hasn't known an answer off the top of his head, he's always very generous in doing research and getting back to me promptly with careful answers. And he often comes up with a range of solutions -- citing the alternative strengths and weaknesses of each -- so that I can choose how much I want to spend and where each solution might lead me down the road. I can't imagine a more trustworthy, reliable and attentive Macintosh consultant than Tim. — Dean, Market Researcher
Since my first Macintosh computer in 1998, Tim Hannon has helped me with all of my Macintosh service and support issues. In fact, I can honestly say that Tim has taught me everything that I know about Macintosh computers. Even when I was a complete novice, he patiently explained every detail, simply and clearly. As he worked, Tim completely answered my many questions. He is a wonderful listener, as well as a thoughtful speaker. After all these years, I shouldn't be amazed at how easily Tim solves the most challenging computer issues, but I'm still amazed. He makes the difficult look easy. After years of listening and learning from Tim, I was actually able to manage a small computer network at work, and even offer tech support to my colleagues. Every time I set up a network, or attempt to solve a computer issue, I go back to what I learned from Tim Hannon. — Peter Adum, Elementary School Teacher
I am a novice computer user. When I received my new Mac several month ago, I was somewhat lost, as what little experience I did have was with a PC. When I have sought the help of other computer gurus, I have often felt overwhelmed, as they simply are so advanced they do not know how to teach to a beginner or novice level. When I contacted Tim, he first assessed just where I was in my computer knowledge. He then started patiently teaching at my level in language I could understand. This gave me an immediate comfort level, erased my fear of appearing stupid, and enabled me to make rapid progress in becoming more skilled in everyday usage plus problem solving on my own. I continue to use his services and highly recommend him. — Susan M. Towle BSN RN, Director of Client Services, Central Coast Senior Services
I have been a Mac user for several years but never really knew what I was doing, how to fix problems on my own, or how to chose/upgrade hardware or software. Tech support lines only offered one piece of information at a time, usually after waiting on hold for hours and hours. A friend recommended I talk to Tim—said he made house calls! It has been a complete pleasure working with Tim the last five years. Over time Tim has helped me:
- Upgrade and transfer data from a Performa to an iMac to an eMac.
- Improve internet connection/services from 9800bd dial up to DSL.
- Advised/helped purchase a DSL modem, wireless router, color printer, digital camera, software, and my beautiful new computer with swivel stand.
- Provided basic computer training, specific software trainingExpert advise when there is a problem, either on the phone, via email or IN PERSON
I recommend working with Tim because he:
- Is easy to have in my house, even with my preschooler running around
- Is smart, kind, patient, systematic, on time, responsible, clear
- Listens to what I need, offers excellent advice based on that
- Has an amazing knowledge of new and used products, prices, websites, information—everything there is to know in the Mac world.
- Makes his schedule flexible and available to find the most convenient times to work
I will continue to work with Tim in the future because it is the least stressful, most beneficial, easiest way to become a more competent and proficient computer user. — Connie, residential customer
Tim Hannon is my Mac tech in shining armor. He has saved me from numerous computer catastrophes and calamities.
Tim has a consistent and methodical approach to problem solving that not only deciphers the question but does so in a cost effective way. Not once has Tim left my office without the predicament solved and the bank left in tact. He also goes out of his way to not let you down. I remember Tim calling me from his vacation to talk me through an emergency problem I was having. In my opinion, that's customer service! — Reilly Jensen, Graphic Designer
