Testimonials

Read more customer reviews at my Apple Consultant Network profile

I certainly would recommend you.  You took the time to answer my questions–in a way that I could understand.  You have my equipment all set up, and you took the time to let me write down everything I learned. I look forward to continuing to work with you.

Mary MacClellan
Dynamic Alternatives

I can honestly say that Tim has taught me everything that I know about Macintosh computers.

Pete Adum
elementary school teacher

Tim speaks multiple languages.  He speaks Ignorant User, in which he can turn computer jargon and complicated issues into layperson’s terms and present them in a friendly, knowledgeable, and easy-to-understand way.  I’ve also heard him speak Professional Computerese, when he talks my husband who is a network manager or to the other computer professionals in my place of employment.  He knows his Mac’s inside and out, both current and vintage models.  I can count on him to provide me with the education I need in a gently and respectfully manner.  And I can also count on him to give me enough information and practical advice to help me make good decisions on maintenance, upgrades, and choices in software and hardware.  He’s bailed me out both at home and at work numerous times, and I know all I have to do is call, and he’s there.  On top of that, he’s a really nice guy.

Carrie Cone
residential customer

Tim’s service and support is absolutely superb. I couldn’t recommend anyone more highly.

Craig S. Scott
professor University of Washington

I will continue to work with Tim in the future because it is the least stressful, most beneficial, easiest way to become a more competent and proficient computer user.

Connie
freelance writer

This gave me an immediate comfort level, erased my fear of appearing stupid, and enabled me to make rapid progress in becoming more skilled.

Susan M. Towle
RN

Tim provided many years of reliable service for our company. He was able to solve problems, set up systems, be flexible, and perform a myriad of IT services. He gets along with everyone (even higher-strung individuals). And, he also helped out and served on the company Dart Team, showing just how well rounded he is. We would highly recommend Tim.

Tim Hodgson
advertising business owner

I have been working with Tim for more than five years now and am lucky to be working with him. He is hands down the best IT consultant I have ever worked with. His knowledge base of MAC and apple products, his extended network of sources, and dedication and commitment to ongoing education makes him an invaluable resource for my business.

Leslie Cohan
communications business owner

Tim has an amazing knack for relaying complicated computer information in easy-to-understand terms. He always explains in detail what is wrong and what needs to be done, then follows up to make sure things are working correctly. He’s also readily available via phone or email to answer quick (and sometimes not-so-quick!) questions. I recommend Tim to every Mac user I know.

Susan Hanson
freelance writer

Tim is prompt, knowledgeable, reliable, reasonable and a skilled problem solver.

Richard
residential customer

It is hard to choose only 3 attributes that best describe Tim. In addition to great results, superior knowledge of his field, and impeccable integrity and reliability, Tim is personable, thorough, enthusiastic, and creatively helpful. His attention to detail is phenomenal as well as his follow-through on projects. I trust his knowledge base, and have him to thank for a strategic and well-functioning computer and back-up system, as well as a chunk of sanity he helped me revive after my laptop was stolen!

Deborah Drysdale
residential customer

I knew Tim would be a skilled, competent IT guy based on his years of experience and the comments about his communication skills from other clients encouraged me to think he was just the person for me. He was. Not only could Tim do everything I needed (which I never doubted) but I understood what he was telling me—and the only people less techie than I am don’t use a computer! As other clients have said, Sound Support service is prompt and efficient so my time and money were well spent.

Roxana
residential customer

When it comes to tech support, I want the provider I hire to deliver substance, service and integrity. Sound Support has been my choice for over ten years.Regarding substance, founder, Tim Hannon is a technology authority. His specialty is Macintosh, and his expertise ranges freely through electronic worlds from the known to the peripheries of the possible and back. What’s the latest? Ask Tim. Got a budget constraint? Tim will prioritize your needs and keep you connected in the meantime. Need a best practice recommendation? Ask Tim, or subscribe and check your email every Sunday morning for his weekly Tech Tip. My kids know me as a tech clutz. I needed to migrate my email to a new host server company last month and I did the whole thing myself by following the easy-to-understand and foolproof DIY steps Tim outlined in his tech tip on migration.Making tech knowledge available for those interested is part of Sound Support’s package, if you want it. Not optional though is Sound Support’s ultra responsive, reliable and convenient service! Last week during a hardware failure, Tim returned my call in less than five minutes and stayed on the line till he remotely fixed the problem and outlined next options. Sound Support’s service is designed and staffed so it delivers efficient, effective technical triage when clients need it.I love the way Tim’s mind works—how he analyzes an issue, summarizes the problem, considers and tests solutions, recaps the discoveries to cement what’s learned. And he doesn’t stop there! Six months later, he’ll accurately recall the details in an impromptu call. His extraordinary talent for technical problem-solving is matched by his integrity and his service with a smile.

Susie Hammond
residential customer

I personally, along with the foundation I founded, have been customers of Sound Support for the past several years. We have never been disappointed with their work. Not only do they show up on time for appointments, they are also very reliable and professional. Any problems we have experienced have always been corrected in a timely manner. I have also found their pricing to be competitive. I would definitely recommend Sound Support.

Jan Harris
Angel Care-Breast Cancer Foundation

After a conversation with a computer tech have you ever had the feeling that it must have been carried on in ancient Serbo-Croat at 78 rpm? What the….?!? Not with Tim. His approach is minimalist complexity and elegant solutions pitched to not only the task at hand but also the user’s abilities. It doesn’t stop there, the guy knows the damn software/hardware pothole that you’re going to tumble into just down that digital rocky road. Deal with it now, set up solutions that work into the future. Check out his website, it’s full of helpful tips and tricks. Whew! Sooo glad I found Tim at Sound Support.

Lincoln Potter
professional photographer

Tim is one of those people who inspires complete confidence. He goes beyond the call of duty to follow up after technical support visits and to make sure everything is going well. He is efficient, thorough and does his research before a site visit to make sure no time is wasted and that his solutions are appropriate. He also is very easy to be around, with a working sense of humor– an added blessing for someone working in a home office. I would not hesitate to recommend him to any of my colleagues for computer support.

Iskra Johnson
design business owner

Having Tim manage all of our IT needs is like having the benefit of an entire army of techno-geeks without having to endure all the empty Coke cans, Cheetos stains and D&D references. Seriously, he has managed our hardware, software and IT needs with wisdom and precision for nearly 5 years. I highly recommend him.

David Lemley
advertising business owner

Tim consistently provides thoughtful and accurate solutions to my Mac issues. He is very knowledgeable, personable, and a good communicator, providing useful commentary as to what he is doing and why. I would recommend Tim to anyone needing Mac services.

Lee Wallat
graphic artist

Tim is very kind to non-techies, and speaks to us in English.  In his rescue operations he manages to be both meticulous and inventive.  In the end the problems simply vanish.

Valerie Trueblood
author

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